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How It Works
Using this service takes 3 steps: call, describe the problem, and get connected to an independent local plumber. This page walks through each step in depth, what to have ready, what happens after you are connected, and what to do first in a true emergency. The service itself is a connection service, not a plumbing company.
What happens when you call?
Step 1 is a single phone call to (607) 305-8020, which starts the connection process. You do not need to fill in a form, create an account, or send an email. The call is the entry point, whether the problem is urgent, such as a burst pipe or a blocked drain, or planned, such as a water heater replacement you want to arrange.
Calling directly matters for urgent jobs because you can explain timing, access, and risk in your own words. If the line is busy or a match takes a little time, stay patient and keep your phone nearby, as the connection step may need a callback. You can read more about the service itself and who stands behind it.
What should you describe about the problem?
Step 2 is describing what is wrong, where you are, and how urgent the problem is. Clear details help the service find a plumber who covers your address and handles that kind of work. Vague details slow the match and can lead to the wrong type of plumber being contacted first.
Mention anything that affects access, such as a locked side gate, a tenant on site, or a property that is currently empty.
How does the connection to a plumber work?
Step 3 is connection: the service links you with an independent local plumber who can take the job. That plumber is not an employee of this service. They run their own business, control their own schedule, and decide whether they can attend and when. Once connected, you speak directly with the plumber about the job.
From that point, arrangements are between you and the plumber. Confirm who will attend, the expected arrival window, and what to do until they arrive, such as keeping the water off or avoiding use of a blocked drain. If the first match cannot help, tell the plumber or call the service again on the same number so another connection can be attempted. For urgent help, see emergency plumbing help in Lancaster, PA.
What information should you have ready?
Have your address, contact number, and a short description of the fault ready before you call. This keeps the call short, which matters when water is leaking or a household has no working toilet. You do not need documents or account numbers, because this is a connection service, not a utility or an insurer.
If you are calling for someone else, have their permission and their address and contact details ready as well.
How is the price agreed with the plumber?
The price is agreed directly between you and the independent plumber, never through this service. The connection service does not set prices, does not take payment for plumbing work, and does not add its own work charge. Plumbers pay for the connection service itself, and you pay the plumber only for work you agree to.
Before work starts, ask the plumber for the full price or how the price will be calculated, what is included, and when payment is due. If the plumber needs to inspect first before pricing, agree what the inspection involves and whether there is a charge for it. Do not authorise extra work without agreeing its price first. Put key points in writing with the plumber if the job is large.
What should you do in a true emergency?
In a true emergency, protect people and property first, then call for a plumber. For a burst pipe, turn off the water at the main shutoff or stopcock if you know where it is and can reach it safely, turn off affected electrics if water is near sockets or appliances, and move belongings out of the water. Then call (607) 305-8020 and state clearly that it is an emergency.
If you smell gas
Do not use this service as your first call if you smell gas. Leave the property, avoid switches, flames, and phones inside the property, and contact your gas supplier emergency line or 911 from a safe place outside. Only once the gas risk is handled should you arrange plumbing help. For flooding that threatens safety, or any risk to life, call 911 first.
Frequently Asked Questions About How It Works
How long does the connection step take?
Timing varies by location, job type, and plumber availability at the moment you call. Describing the problem and your address clearly gives the fastest and most accurate match.
Do I pay this service for the connection?
No, beyond normal phone charges for your call. Participating plumbers pay for the connection service. You pay the plumber directly for agreed work only.
What happens after I am connected to a plumber?
You and the plumber agree the visit, the price, and the terms directly. This service does not manage the job, take work payment, or direct the plumber on site.
What if the plumber cannot attend?
Tell the plumber, then call (607) 305-8020 again so the service can try another independent plumber who covers your area and job type.
What should I do first for a burst pipe?
Turn off the water at the main shutoff if safe, keep electrics away from water, and then call (607) 305-8020 and explain that the pipe has burst.
Ready to get connected?
Call (607) 305-8020, describe the problem and your location, and get connected with an independent local plumber who can discuss the job and price with you directly.